Let’s see what we can do…

ADHD & Autism

ASD (Autistic Spectrum Disorder) Helping Hands

Their services include a family support service, offering support on an individual basis to parents/carers, children and adults.

Telephone: 01362 288 110

Website: www.asdhelpinghands.org.uk

Email: [email protected]

Autism Independent UK (SFTAH)

Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.

Telephone: 01536 523 274

Website: www.autismuk.com

Email: [email protected] 

ASD Friendly

ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome. 

Website: www.asdfriendly.org

National Autistic Society (NAS)

Founded in 1962, they are the UK’s leading charity for autistic people and their families. Their goal is to help transform lives, change attitudes and create a society that works for autistic people.

Telephone: 08088 004 104

Website: www.autism.org.uk

Asperger East Anglia

Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service. 

Telephone: 01603 620 500

Website: www.asperger.org.uk

Email: [email protected]

Autism Anglia

Autism Anglia is an independent charity which provides care and support to autistic children, adults and their families in East Anglia.

Telephone: 01206 577 678

Website: www.autism-anglia.org.uk

Email: [email protected] 


They support people with learning disabilities and autism to have a louder voice, choice and control in their lives. 

Telephone: 03003 039 001

Website: www.dimensions-uk.org

Child Autism UK

Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA).

Telephone: 01344 882 248 

Website: www.childautism.org.uk

Email: [email protected]



Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.

Telephone: 08088 000 401

Website: www.brake.org.uk/victim-support

Email: [email protected] 

Compassionate Friends

TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – they’re are here to help.

Telephone: 03451 232 304

Website: www.tcf.org.uk

Email: [email protected] 

Roadpeace in East Anglia

The aftermath of a road crash is devastating. They help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes. 

Telephone: 08454 500 355

Website: www.roadpeace.org 

Email: [email protected]

Child Death Helpline

The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.

Telephone: 0800 282 986

Website: www.childdeathhelpline.org.uk

Email:  [email protected]

Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting children & young people who have lost a parent whilst serving in the British Armed Forces.

Telephone: 08000 928 571

Website: www.scottyslittlesoldiers.co.uk

Email: [email protected]

Cancer Support

Norfolk & Waveney Integrated Care System – Cancer Support and Information

Please visit our cancer website which has a range of services designed to support people affected by cancer.

Website: Cancer – Norfolk & Waveney Integrated Care System (ICS)

Psychological and Wellbeing Support

There are a number of organisations in Norfolk and Waveney offering psychological and wellbeing support to people affected by cancer. You are not alone.

This poster will direct you to the services available.


Chill4us Carers

Chill4us Carers is the social network community for family carers  and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends.  

Website: www.chill4uscarers.co.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: [email protected]

Carers Direct

Are You a Carer? If you are please let us know – we may be able to help you.

The NHS website provides a wealth of information for support.

Telephone: 0808 802 0202

Website: https://www.nhs.uk/conditions/social-care-and-support-guide/

Email: [email protected]

Child Health

Just One Norfolk

They deliver a range of community based children and young people’s health services across Norfolk. They aim to build confidence in families, children and young people to care for their own health and wellbeing as well as help families, children and young people in Norfolk access the right services for advice and help. Through this they can improve health outcomes for children and young people in Norfolk.

Telephone: 0300 300 0123

Website: www.justonenorfolk.nhs.uk

Point 1

Point-1 is a service from Ormiston Families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems.

Telephone: 08009 774 077

Website: www.point-1.org.uk 

Email: [email protected]

Dyspraxia Foundation

Their helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.

Telephone: 01462 454 986

Website: www.dyspraxiafoundation.org.uk 

Email: [email protected]

Vaccination Planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk/start4life/baby/vaccinations-and-immunisations-baby/

Cleft Lip and Palate Association

The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.

Telephone: 02078 334 883

Website: www.clapa.com 

Email: [email protected]

Musical Keys

Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.

Telephone: 01603 766 690

Website: www.musicalkeys.co.uk 

Email: [email protected]

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk/conditions/pregnancy-and-baby/infectious-illnesses-children/

Community Groups

Norfolk Community Directory

Norfolk Community Directory contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.

Website: www.communitydirectory.norfolk.gov.uk

Norfolk Young Farmers and Countrysiders

They are a rural youth charity based in Norfolk run for their members, by their members!

Telephone:  01603 731307

Website: www.norfolkyfc.co.uk

Email: [email protected]

Norfolk Knitters and Stitchers – The Wool Loft and Sewing Attic

Come and join in the fun – a warm welcome awaits you.

Website: www.norfolkknitters.org.uk

Email: [email protected]

Facebook: www.facebook.com/norfolkknittersandstitchers


Inspiring women – then and now

In 1915 the WI set out to give women a voice and to be a force for good in the community. Since then, their membership and ambitions alike have grown tremendously. Today the WI pride ourselves on being a trusted place for women of all generations to share experiences and learn from each other.

Contact the WI using their online form.

Website: www.thewi.org.uk

Rotary Club of Norwich

Rotary is a worldwide family of 1.2 million people who come together to create positive, lasting change in our communities and around the world. The Rotary Club of Norwich is a group of around 50 men and women based in the Norwich area who seek to “make a difference” within their local communities and throughout the world, through fund raising and local community activities.

Contact the Rotary Club of Norwich Online.

Website: www.rotaryclubnorwich.co.uk

Norwich City Council – Sport and activity directory

Norwich City Council contains activities, services and groups to help all Norfolk residents live healthy, active and fulfilling lives.

Website: www.norwich.gov.uk

Depression, Anxiety & Stress

The NHS Wellbeing Service (IAPT – Improving Access to Psychological Therapies)

The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of webinars, talking therapies, employment support, peer support and social activities.

Telephone: 0300 123 1503

Website: www.wellbeingnands.co.uk

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 585 858 

Website: www.thecalmzone.net

The Norwich Centre

They offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617 709

Website: www.norwichcentre.org 

Email: [email protected]

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299

Website: www.norfolklgbtproject.co.uk 

Email: [email protected]


Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: [email protected]


Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Change, Grow, Live

Their mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential. The vision they’re working towards is to develop, deliver and share a whole person approach that changes society.

Contact Change, Grow, Live

Combat Stress

Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD). 

Telephone: 08001 381 619

Text: 07537 404 719

Website: www.combatstress.org.uk 

Email: [email protected]


SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 02038 051 790

Website: www.sane.org.uk/home 

Email: [email protected]


Free anonymous online chat for young people to discuss your mental health issues.

Website: kooth.com


Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: [email protected]

Drugs and Alcohol

Dear Albert

Dear Albert helps individuals to stop taking alcohol and drugs.

Telephone: 01162 917 298

Website: www.dearalbert.co.uk

Email: [email protected]

Matthew Project – Outside the Wire

A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.

Telephone: 01603 626 123

Website: www.matthewproject.org/outsidethewire 

Email: [email protected]

Drinkaware Online Tools & Apps

Online trackers and apps from Drinkaware to help you avoid harm from alcohol.

Download from: www.drinkaware.co.uk


If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: [email protected]

Hebron Trust

Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.

Telephone: 01603 439 905

Website: www.hebrontrust.org.uk 

Matthew Project, Youth Service – Youth and Family Team

Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.

Telephone: 08458 688 172

Website: www.matthewproject.org/youthandfamilies 

Email: [email protected]  

One You Days Off – Mobile App

The One You Days Off app is a simple and easy way to track the days you drink alcohol and the days you don’t.

Download from: Google Play: One You Days Off

Download from: iTunes: One You Days Off

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: [email protected]

Elderly Care

Cinnamon Trust

Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.

Telephone: 01736 757 900

Website: www.cinnamon.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Age UK

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Saffron Housing Trust – Personal Alarms, Lifeline for the Elderly

With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.

Telephone: 08009 174 680

Website: www.contactcarelifeline.co.uk 

Email: [email protected]


Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: [email protected]

Hearing Loss

Hear for Norfolk

Hear For Norfolk aims to improve the lives of young people and adults of all ages in Norfolk with all degrees of hearing loss. They achieve this by offering personal, emotional and practical support, undertaking hearing aid maintenance, ear wax removal using microsuction, providing information on hearing loss and related conditions, and training.

Website: www.hearfornorfolk.org.uk

Telephone:  01603 404440

Email: [email protected]

Fax: 01603 404433

Deaf Connexions

Deaf Connexions is a voluntary organisation working in Norfolk to provide a range of services to support Deaf people and their families through the provision of information and communication support.

Website: www.deafconnexions.org.uk

Telephone: 01603 660889 

Email: [email protected]

Norfolk Deaf Children’s Society

NDCS is a local Deaf children’s society that also supporting the families of deaf children with activities, events and advice.

Website: www.norfolkdcs.co.uk

Telephone: 01603 526664

Sensory Support Services

The Sensory Support Unit aims to promote the inclusion, wellbeing and quality of life for residents of Norfolk who have a sensory loss. They provide social care assessments for people who are Deaf or have a dual sensory loss and provide an assessment and rehabilitation service where sight loss has become a critical or substantial barrier to independent living. The Sensory Support Unit can offer advice and training to carers, families and other professionals depending on assessed need.

Website: Norfolk Gov: Sensory Support Services

Telephone: 01603 224 087

Email: [email protected]

Suffolk Hearing Advisory Service

Suffolk Hearing Advisory Service provides hearing aid maintenance and repairs with monthly clinics in Lowestoft.

Website: NHS: Suffolk Hearing Advisory Service


Support Deaf people and those with hearing loss or tinnitus to make life fully inclusive by providing the following services: information about hearing loss, signposting to local support services, information about Assistive Technology, Employment Support, Benefits Advice and Communication support.

Website: rnid.org.uk

Telephone0808 808 0123

Email: [email protected]


DeafPLUS offers information and advice about hearing loss, advocacy services, support with independent living, an advice line, health and wellbeing information and hearing loss support.

Website: www.deafplus.org

Telephone020 7790 8478 

Email: [email protected]

Hearing Link – UK

Hearing Link England is a team of staff and volunteers who deliver group and one-to-one support for people with any level of hearing loss, and their family and friends. They also deliver community events and provide training to local organisations, to raise awareness of the practical and emotional challenges faced by those living with changes in their hearing.

Website: www.hearinglink.org

Telephone: 01844 348111

Email: [email protected]


Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout Great Britain and Ireland, often through their telephone helpline.

Website: www.samaritans.org

Telephone: 116 123 

Email: [email protected] 

Better Together – Norwich, Great Yarmouth, South Norfolk and Broadland

Better Together brings people together and offers information, advice and support to help people make the most of activities and opportunities in their area. Online and phone referral, 1-to-1 assessment, coaching and support from a team of Life Connectors, support to access groups and activities and freephone helpline open 9-5pm, Monday-Friday.

Website: www.bettertogethernorfolk.org.uk

Telephone: 0300 303 3920

Email: [email protected]

Royal Deaf Association

Royal Deaf Association have launched a new project in association with East Suffolk Council to reduce social isolation for Deaf people aged 55+ living in East Suffolk.

Email: [email protected] 

BSL Video: RAD’s new project: Deaf Friends Suffolk

Cuppa Care

The Cuppa Care Project has been initiated and developed by the Rotary Club of Norwich and delivered by a partnership of local charities working jointly towards bringing people together and tackle loneliness that may be caused through poverty, disability, age, gender, lack of accessible local support and information services, geographical remoteness, poor transport or other needs.

Whether you just want to get out of the house, to meet new people, or chat about something that’s worrying you – we have friendly people on board of our Cuppa Care Bus who can help. Apart from us (Hear for Norfolk) you will be able to access support from Age UK Norwich, Vision Norfolk, Norfolk LGBT Project, Norfolk and Waveney Mind, Norfolk CAB, Age UK Norfolk and The Wellbeing Service.

Website: www.hearfornorfolk.org.uk/cuppa-care

Email: [email protected]

West Norfolk Deaf Association

WNDA is a local charity providing support to Deaf people and those with acquired hearing difficulties in West Norfolk. Operating across two sites as well as in the community at GP surgeries and residential homes. They provide a whole range of comprehensive services for people of all ages and all levels of hearing loss, all designed to help Deaf people live independent, fulfilled lives.

Website: www.wnda.org.uk

Telephone: 01553 773399

Telephone: 01553 774766

Email: [email protected] 

Lowestoft and District Deaf Society

Lowestoft and District Deaf Society offers: BSL courses, Lip-reading classes, Hearing aid clinics and hosts coffee mornings and social activities.

Telephone: 01502 512073

Email: [email protected]

Facebook: @LowestoftDeafCentre

Sensing Change

Sensing Change is a professional Social Work Practice providing a range of services including social work, rehabilitation, support and communication to people with sight and/or hearing loss throughout Suffolk and Waveney. We are contracted by Suffolk County Council to provide free social care assessments to Suffolk adults with sight and/or hearing loss, including carers who may be providing care for a relative or friend.

Website: www.sensingchange.org.uk

Telephone: 01473 260030

Text: 07739 249056

Minicom: 01473 711825

Email: [email protected]

Waveney Deaf Children’s Society

Waveney Deaf Children’s Society are a local group affiliated to the NDCS. They support Deaf children and their families and organise social events for Deaf children and their families.

Email: [email protected]

Facebook: @WaveneyDeafChildrensSociety

Deaf Blind UK

DeafBlind UK provide practical help, emotional support, help with technology, information and advice to people living with sight and hearing loss.

Website: www.deafblind.org.uk

Telephone: 0800 132320

Text: 07903572885

Email: [email protected]

NHS National Deaf Mental Health Service

National Deaf Services provides a range of comprehensive mental health services for Deaf adults, children and their families. They are committed to: the employment of deaf service users and carer involvement in all aspects of care. respect and promotion of Deaf culture and language.

Website: www.swlstg.nhs.uk

Telephone: 020 3513 4640

Email: [email protected]

Fax: 020 3513 4643

Norfolk and Waveney Mind

Mind is a mental health charity offering an extensive range of mental health services, along with associated training, advice and information. They offer a wide range of services including 1:1 talking therapies, gardening projects, access to employment services, mental health training and education for businesses, schools and individuals, residential care and support programmes.  The services support young people aged 14-25, adults and carers affected by mental ill health.

Website: www.norfolkandwaveneymind.org.uk

Telephone: 0300 330 5488 

Email: [email protected]

CAN Connect – North Norfolk CCG Area

A project that uses Life Connectors and Volunteers to help those who are feeling alone and isolated to identify and achieve goals, provide advice and coaching, help find other sources of support if specialist help is needed and find and support the individual to get involved with activities in their community

Website: www.canconnect.org.uk

Telephone: 0300 303 3920

Lily – King’s Lynn and West Norfolk

Lily provides a comprehensive range of support in west Norfolk to combat loneliness and social isolation in adults of all ages. The project is linked to the ‘No Lonely Day’ initiative. It encourages residents to develop friendships and engage in their local communities. Trained Lily Advisors can provide support over the phone or face to face to help people overcome feelings of loneliness and social isolation. They will work with clients to consider how engaging with the community can support their health and wellbeing.

Website: West Norfolk Gov: Lily

Telephone: 01553 616200

Email: [email protected]

The Silver Line

The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Their specially trained helpline team can:

  • offer conversation and friendship
  • provide information and support
  • link callers to local groups and services
  • refer people on to receive regular friendship calls
  • protect and support older people who are suffering abuse and neglect.

Telephone: 0800 470 80 90

Email: [email protected]


TAMBA (Twins and Multiple Births Association)

Tamba is a UK based charity helping people around the world. They were set up by parents of multiples and interested professionals in 1978. 

Telephone: 01252 332 344

Website: www.tamba.org.uk 

Email: [email protected]

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: Google Play: Baby Buddy

Download from: iTunes: Baby Buddy

The National Childbirth Trust

Their mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.

Telephone: 0300 330 0700

Website: www.nct.org.uk

Sexual Health

iCash Norwich

Our iCaSH (integrated Contraception and Sexual Health) service provides all aspects of sexual and reproductive health, including contraception, sexually transmitted infection (STI) and HIV testing and treatment.

Telephone: 0300 300 3030

Website: www.icash.nhs.uk

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299

Website: www.norfolklgbtproject.co.uk 

Email: [email protected]


Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 09:00-20:00.

Telephone: 0300 123 7123

Stop Smoking

Smokefree Norfolk

With Smoke Free Norfolk, you’re up to 4 times more likely to quit smoking, and with their specially created plans you’re more likely to quit for good.

Telephone:  0800 0854113

Website: www.smokefreenorfolk.nhs.uk

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

NHS Smoking Helpline – Go Smoke Free

Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to our free app and lots of other support, you can choose what’s right for you.

Website: www.nhs.uk/smokefree

Weight Management

Eating Matters – Eating Disorders Counselling Service

Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.

Telephone: 01603 767 062 

Website: www.eatingmatters.org.uk 

Email: [email protected]

Am I a Healthy Weight?

Calculate your BMI using this NHS Tool

Website: NHS: BMI Calculator

Norfolk Slimming World

Slimming World is the nation’s favourite way to lose weight. They’ll help you reach your dream weight – and stay there for life. 

Website: www.slimmingworld.co.uk/counties/norfolk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com